Terms & Conditions

GENERAL

The contract made by you on-line with us incorporates these terms, which shall prevail over any and all terms, proposed by you.

You shall not be able to proceed with your purchase until you have read and agreed to these terms. Please print these online terms & conditions and retain a copy for your records.

Every effort is made to ensure the complete accuracy of our website, however, some prices/details contained on the website may change from time to time and it is possible that errors will occur. We will use our best endeavours to rectify any errors, as swiftly as possible, but we cannot be responsible for any losses incurred.

All prices include VAT, where appropriate, at the prevailing rate and are subject to any promotional offer or discount.

We reserve the right to amend the specifications of products. Products supplied may on occasion differ as a consequence from those on display or advertised. In such instances, you will be informed of an amendment and be given the option to cancel or reselect accordingly. Unless agreed with you, the products supplied will be of equivalent value, functionality and appearance. All on-line promotional items are subject to these terms and availability. In addition, the offers are limited to one per customer and per household. You cannot transfer the value of the offer products to any other products. All promotional material on or relating to www.nomadatelier.co.uk. Payment can be made by credit, charge or debit card at the time of order. The price of any product is the price in force at the date and time of your order. You undertake that all details you provide to us for the purpose of purchasing products or services which may be offered by us on our website will be correct, that the credit charge or debit card, which you use is your own and that there are sufficient funds available to cover the cost of the products ordered. We reserve the right to obtain validation of your credit charge or debit card details before accepting your order.

We will not be liable for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you.

It is our intention to process all online orders within 2 [two] working days of receiving your order.


PAYMENT

The online order shall not be deemed accepted until we have received your valid credit charge or debit card payment details and we have confirmed that your card issuer had authorised payment for your on-line order. We are reserve the right to refuse any order placed and in such instances you will be informed via electronic mail or telephone using the contact details you registered and confirmed at the time of placing your order. Refusal may occur where the product is unavailable or we are unable to obtain authorisation for your payment. When we accept your order we will confirm acceptance to you by electronic mail to the email address you have given us during the registration procedure and on ordering.

All reasonable efforts will be made to update the website of any price changes as they occur. Should you place an order and the price of any product is discovered to be erroneous we will contact you advising you of the correct price of the goods. You can then reconfirm or cancel your order. We will not be held liable for any financial or consequential loss arising from an incorrect price being displayed on the website.


DELIVERY & ACCEPTANCE

All products wherever possible will be dispatched to you within 30 [thirty] days of receiving your order. Whilst we make every effort to dispatch the products on time, we do not accept liability for any failure to deliver on the stated date or at the stated time.

Some of our products may not be in stock at the time you place your order. In the event that we cannot deliver the products within 30 [thirty] days of receipt of your order, we will contact you in order to advise of the estimated delivery date. At this point, you have the option of reconfirming or cancelling your order. We will not be held liable for any financial or consequential loss arising from us not being able to complete your order.

If you are unable, for whatever reason, to take delivery of your goods and the goods are returned to us by the carrier, we reserve the right to charge you for any subsequent deliveries, should such extra costs be incurred by ourselves for return or re-delivery.

Our standard delivery charge is 10.00 (GBP) per order. Additional charges may be incurred for remote UK addresses. International customers will be notified of the shipping rates chargeable at the time of dispatch of your order. Goods delivered directly by certain manufacturers to UK private addresses will incur an additional 15 surcharge. This charge is levied by the manufacturer and is, regrettably, unavoidable. Your order will detail this charge where applicable.

If we, or our nominated carrier, accidentally damage goods in the course of delivery then our liability for that damage is limited to the replacement of the goods or the value thereof.

We will not be liable for any consequential loss or damage arising out of the late or non-delivery of goods, and time and date of delivery are not of the essence of this agreement.


CANCELLATIONS AND RETURNS

You may cancel your order at any point prior to its shipment. Once an order has been shipped it is not possible to cancel the order.

You may return any products which you have purchased from Nomad Atelier, within 7 [seven] days of their delivery to you. You can do this for any reason, including if you simply change your mind. Should you wish to return products to us, you must notify us in writing or another durable medium (including email) within those 7 [seven] days. The products must be received by us, at the premises address (given below), within 7 [seven] days of your notification.

While in your possession, you must keep any products you intend to return to us in good condition. You must arrange for, and pay the costs of returning the products to us. These costs are entirely your responsibility and we will not refund or credit any carriage charges that you incur as a result of the cancellation of your order. It is your responsibility to return the products by an appropriate method, in order that they are received at the premises address, within the given period, stated above. Products must be returned with all of the original tags still attached and in the original packaging. Products must also be returned with any accompanying paperwork, such as the original receipt, invoice or bill of sale (we suggest that you make copies of relevant original paperwork as proof of purchase in case of loss or damage during transit). Upon receipt of the products, and subject to them being in satisfactory and resalable condition, you will then be entitled to a refund or credit note, from us, which will be processed as soon as possible, but in any event within 30 [thirty] days. Please note that the refunds will be made using the same method as the original payment (i.e. a credit or debit card).

You can also, by prior arrangement, return products in person to our business premises at the address given below.

Please note that returned products will not be accepted if they have been used, soiled, cleaned or altered in any way.

Should products be deemed unacceptable for return to stock, for any of the reasons given above, the products will be held at the premises address for collection by you. Should you wish the products to be returned to you by courier service, you will be responsible for any charges incurred.


WARRANTIES

If you receive damaged products, note that fact on the delivery note, even before you open the packaging to examine the contents. If you are unable to open a damaged package in the presence of the carrier, make sure that you sign for it as ‘damaged package – products not yet inspected’, or something similar, so as to warn the carrier that a claim may be forthcoming.

To cover the circumstances, please contact us by email or telephone with as much detail of the damage or loss as you can provide as soon after delivery as possible so that the Company can arrange for the dispatch of replacement products and follow up the difficulty with the carriers. Please do not return damaged products to the company unless or until requested to do so as this may incur additional costs unnecessarily.

We will happily arrange an exchange, credit or refund of the full purchase price paid for the products, once we have examined them, but the cost of the delivery cannot be refunded. Please note that the refunds will normally be made using the same method as the original payment i.e. a credit or debit card.


GUARANTEES

Our suppliers, guarantee all products against faulty workmanship and materials for a period of 12 months from the date of delivery.

These guarantees do not cover fair wear and tear; neglect; abuse or misuse of your goods; loss or damage through whatever causation, e.g. fire, smoke, sunlight, weather, rusting, corrosion, infestation via animals or boring insects, theft, or explosion; accidental damage or consequential loss, etc. The suppliers liability is restricted to value of replacement goods only and we will not be held liable for any consequential losses.


CLAIMS

In the event of a claim occurring within 12 months of the date of delivery, please telephone us, we will arrange to repair or replace the defective item free of charge or, at our discretion, refund the price you paid for the product. Should a product no longer be available it will be replaced with a product that closely matches it.

We will not be liable for any consequential loss or damage arising out of defective, damaged or wrongly delivered goods over and above the value of those goods. This does not affect your statutory rights.


SITE CONTENT AND DISCLAIMERS

We have used reasonable care and skill in compiling the content of our website but make no warranty, express or implied, as to the nature or accuracy of any material on the website and cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon information contained within this website. Every care is taken in the digital reproduction of all images used within the site. Due to constraints in digital reproduction, differences in web browsers and monitor displays, colour reproduction of products may not match the actual supplied product. We will not be liable for any consequential loss or damage arising should you rely on the accuracy of the digitally reproduced images contained within this site.

Every effort is made to ensure complete accuracy, however, some prices/details contained on the website may change from time to time and it is possible that errors will occur. We will use our best endeavours to rectify any errors, as swiftly as possible but will not be responsible for any loss incurred. All products and prices are subject to availability.

Any material downloaded or otherwise obtained through the use of the service is done at your own discretion and risk and that you will be solely responsible for any damage to your own computer system or loss of data that results from the download of any such material.


INTELLECTUAL PROPERTY

Intellectual Property includes but is not limited to our trademarks and service marks, website content and domain names owned by Nomad Atelier Ltd.

All other trademarks and service marks used within the website remain the property of their respective owners and are used under license or by kind permission, where applicable.


DATA PROTECTION COMPLIANCE

At all times, we will observe the requirements imposed by the Data Protection Act 1998 and we will provide the appropriate security to maintain the confidentiality of your personal data.


FORCE MAJEURE

Neither you nor Nomad Atelier Ltd will be held liable for any failure to perform any obligation to the other due to causes beyond your or our respective reasonable control.


APPLICABLE LAW

We control and operate the website from our business premises within England. Accordingly the laws of England and Wales govern claims relating to, including the use of, this website and the materials contained therein. If you choose to access our website from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between Nomad Atelier Ltd and you the laws of England and Wales will apply at all times.